Understanding what is truly happening in your business is fundamental to improving your operations, managing staff performance, and growing your business. And with so much uncertainty in almost every industry, now is the time to make sure you are making use of the data in yourATS/CRM (we’ll use ATS to describe this going forward) to address emerging challenges and realise new opportunities.
Your ATS captures so much data about your business that can help you drive your agency forward -but only if you are looking at the right data points.
#1 Start with what you want to achieve
If you are using a quality ATS, it can tell you almost anything about your business, from operational reporting to strategic analytics, but it’s important that there is a link between what you are measuring and your business goals.
Some common ways we see Recruit Wizard customers using their data to maximum effect is to identify and rectify bottlenecks in the recruitment process, measure employee performance, understand the sources of candidate placement and analyse job performance ratios, such as interview to placement. All of these data points really allow recruiters to allocate resources effectively – critical at a time when many of us are looking to do more with less.
#2 Set up custom reports
Once you know what you want to achieve, it’s important to make sure you are measuring and reporting on the right things – and these may not be the same for every business. Your ATS should offer you the ability to create custom reports that enable you to generate useful information that can help you see where the gaps and the opportunities lie.
The reporting function in your ATS is a critical feature, however, it is one that is often underused. Some of the reports we see Recruit Wizard customers using to make informed, data-driven decisions include:
- Source of candidates for placements: This report is a critical one, especially when trying to allocate your advertising budget across the various platforms you can source candidates from. Understanding where you are gaining the most traction will allow you to really focus your time, people and financial resources to fill client roles with the right people fast.
- Consultant activity: No one wants to micro-manage, but making sure you are on top of how your consultants are spending their time and how that correlates to performance will help you make the most of your biggest resource – your people. It will also help you make data-driven performance management and people resourcing decisions.
- Job performance ratios: Understanding performance across your recruitment process is critical, as it can help you recognise strengths and weaknesses, risks and opportunities, at every step. What happens at every stage in the process can play a big part in determining the result, so it’s important to look at this from start to finish. Customised reporting can really help you here to hone-in on the areas that need attention in your business.
#3 Address data and process gaps
Once you have identified what you want to measure and set up the reports to measure it, it’s not unusual to find gaps in your process or the data in your system, because although your ATS should be your single source of truth, it’s a reality that not everyone will follow protocol all the time.
So the next step is about analysing these gaps and determining what processes and policies need to be put in place to make sure there are no holes in your information, as this can lead to making the wrong decision when it counts.
#4 Speak to your software provider
Your software provider should be there to support you and help you make the most of your technology. They are experts and a resource you should lean on when you need to get more out of your system. The support team should help you withyour reports so that you have real-time access to the right information to drive your agency ahead.
If you are already a Recruit Wizard customer and need more help with your analytics and reporting, get in touch with our local support team. They really know their stuff, and it’s their job to help you get the most out of your system.
If you’re not a Recruit Wizard customer, and your provider isn’t cutting the mustard, get in touch to find out how you can make the switch to an Australian-owned system, built for recruiters, by recruiters. We all know the pain of investing in a system only to have the provider drop the ball once we’ve paid the bill and that’s one of the biggest differences with Recruit Wizard. Our locally-basedsupport team are in your corner to make sure your ATSworks for you at every stage.